Frequently Asked Questions
The questions readers ask most often are gathered here. If this page does not answer your question, please contact us through our contact page.
What is car sharing?
Car sharing is a way of travelling in which multiple users share the same vehicle on an as-needed, time-based basis. Users typically book, unlock and return the car through a mobile app, without having to own a vehicle themselves. Before use, it is advisable to understand the charging method, the pick-up location and the return rules.
How is hourly car rental usually charged?
Hourly car rental is generally calculated by the period of use, and charges may include hourly fees, mileage or fuel, with specific rates varying by service platform. Before booking, check the price details and whether there is a minimum rental period or charges for overtime. If your plans change, it is advisable to amend your booking as early as possible to avoid unnecessary fees.
How should insurance be understood when using a shared car?
The scope of protection under car-sharing insurance is usually set out in the policy terms, including what is covered, excess amounts and exclusions. When reading, pay particular attention to driver eligibility, accident liability and how damage to the vehicle is handled. If you have questions about the terms, it is advisable to ask the insurer or platform for a written explanation.
What charging matters should be noted for electric shared cars?
The driving range of an electric shared car is affected by distance travelled, temperature and driving habits. Before setting off, check the remaining battery charge and decide whether you need to charge along the way based on your trip plan. After use, park and connect the car for charging according to the platform's instructions so that the next user is not affected.
What should be considered before renting out a private car?
Before renting out a private car, owners should first check whether their insurance covers rental use and understand the related legal and tax responsibilities. They should also consider vehicle wear and tear, user management and handover procedures. It is recommended to read the platform's terms of service carefully and keep records of the vehicle's condition.
What should be noted when using shared parking spaces?
Before using a shared parking space, confirm its opening hours, location and vehicle size restrictions. When parking, observe the venue rules and pay attention to entrances, exits and signage. Before leaving, make sure the vehicle has fully left the space so that the next user can be accommodated.
What features should be compared when choosing a self-service car rental app?
When choosing a self-service car rental app, compare features such as vehicle search, booking changes, unlocking methods, pricing explanations and customer support. Also check the privacy policy and the scope of personal data use. Before downloading, read user reviews and the update history of the app to form an overall judgement.