Service Agreement and Refund Arrangements

The following terms govern transactions between the service provider and its customers, covering the full arrangements for ordering and delivering the services listed on the website https://veltrionixtop.digital (共駕).

1. Who is the service provider

• Name: 共駕
• Address: Aga Sadek Road 58Dhaka 1215 Bangladesh
• Email: [email protected]

2. Which transactions these terms cover

These terms apply to the services listed on the website, whether the customer is a consumer or a business. The contract is concluded electronically, and the order and the confirmation email serve as its record.

3. Service content and charges

The content, form and charges of each service (where stated) are set out on its corresponding page. Where no charge is stated, the service provider will quote separately. Prices are in the currency shown on the page or in the quotation. If the website displays an obvious pricing error, the service provider will notify the customer before confirming the order, and the customer may choose whether to proceed with the order at the correct price.

4. How to place an order

1. The customer expresses an intention to purchase on the service page, and may make a request through the enquiry form.
2. Before submitting the form, the customer may correct the information entered; after submission, corrections may be requested by email.
3. The service provider will confirm receipt of the order or enquiry by email as soon as practicable.
4. The contract is formed when the customer accepts the quotation issued by the service provider by email.

5. Payment and service delivery

For transactions concluded on the basis of a quotation, the payment method and time limits are strictly as stated in the quotation. The service provider shall provide the services with reasonable care and skill, in the form described on the website or in the accepted quotation, and issue an invoice; this is also required under the Supply of Services (Implied Terms) Ordinance (Cap. 457) of the Laws of Hong Kong (香港法例第457章《服務提供（隱含條款）條例》). If delivery of a service is prevented by causes beyond the service provider's control, the service provider will notify the customer as soon as possible and fix a new date separately.

6. Consumer cancellation rights

• Before delivery of the service begins, the customer may cancel at any time simply by notifying us by email at [email protected].
• After delivery of the service has begun, the customer may still cancel, but must bear the charges for the part already provided and the expenses actually incurred by the service provider.
• The service provider will deduct from the amounts received the charges for the part already provided and actual expenses (where applicable), and refund the balance by the original method of payment.

The above arrangements do not diminish the rights a consumer holds under Hong Kong law, including under the Trade Descriptions Ordinance (Cap. 362) (第362章《商品說明條例》).

7. How to lodge complaints and resolve disputes

The customer may lodge a complaint by email at [email protected], or by post to the service provider's address. The service provider will acknowledge receipt of the complaint and respond in writing within a reasonable time.

If the parties cannot agree on a resolution, the consumer may contact the Consumer Council (消費者委員會) (www.consumer.org.hk), or seek remedy through the Hong Kong courts (香港法院).

8. Remaining provisions

This contract is governed by the laws of the Hong Kong Special Administrative Region. Future amendments to these terms do not affect contracts already formed. For the handling of personal data, please refer to the Privacy Policy. Last updated: 10 November 2026